Wednesday, June 18, 2014
This is why I love SawStop
Once again, they have completely exceeded my expectations and blown me away!
A small metal clip on the fence broke the other night in class, rendering the fence useless on one of the table saws. I had to remove the fence from the saw, lest someone accidentally try to use it and get hurt.
Luckily - I have two other tablesaws that could be used, but still - you don't want to have a broken fence, especially with classes going on five days a week.
I called Darren in their service department, explaining the problem to him. That was yesterday.
Today I got this in the mail - seriously!
The part was overnighted and I got it 24 hours later. That is some seriously crazy customer service, and another reason why I'm so thankful to have their tools in my school.
Funny how a little $2 part can wreak havoc in the shop. It was a simple repair, accomplished in about two minutes. It took longer to find the right sized allen wrench than to switch out the parts.
I can't recommend them highly enough - if you're in the market for a table saw, you might want to consider their products.