tag:blogger.com,1999:blog-36024506.post7330556558888937405..comments2024-03-13T19:57:57.449-07:00Comments on Let's Talk Wood: Making arched top doors - part two - the hardwareWood It Is!http://www.blogger.com/profile/16403710621079430704noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-36024506.post-74631114394077086892008-08-07T18:09:00.000-07:002008-08-07T18:09:00.000-07:00Dean,I feel your pain. I used to have a hardware r...Dean,<BR/><BR/>I feel your pain. <BR/><BR/>I used to have a hardware rep that would come to my shop and hound me for orders. Then they laid him off, so I would call in my orders, no problem. I figure it's easy money for them - sales without having to pay someone to get the sales. <BR/><BR/>Now they act like I'm bothering them if I call and get prices before ordering from them. <BR/><BR/>Not sure what the answer is, but I've started buying a lot of my hardware from other sources. Like you, it may be a long time until I order from my "wholesalers" again.<BR/><BR/>Sucks. Good luck.<BR/><BR/>JamieWood It Is!https://www.blogger.com/profile/16403710621079430704noreply@blogger.comtag:blogger.com,1999:blog-36024506.post-75463798787662532852008-08-07T17:31:00.000-07:002008-08-07T17:31:00.000-07:00Thanks for letting me know that I'm not the only p...Thanks for letting me know that I'm not the only person in the world who feels this way about suppliers. I seem to be in the same boat in many ways. I recently made a substantial purchase from one of my finishing products suppliers. I have used this company's products for several decades now and was ecstatic to finally be able to order on-line since they stopped sending co. reps. around. The order came through in record time and with no screw -ups. About a week later I received a call from the company asking if I would be ordering again or if it was a one-time purchase. I asked why would I stop ordering after 30+ years of business with them. They said I hadn't used a company account number. I told them that I had in fact used the number on previous invoices and was told on-line that I needed a different acct. number. The phone rep. then informed me that since I ordered on-line and paid with a credit card, I paid "general public" prices and could have saved 30-35 percent ( which in this case amounted to approx. $170). I asked them to please check their records to verify my previous orders and could I get some sort of "consideration" in this. I was told that couldn't be done but "make sure you have an account number for next time." "Next Time" may very well be a long way down the road.Dean Moseyhttps://www.blogger.com/profile/08387656679588880155noreply@blogger.com